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We prioritize the absolute security of your personal data. Living apparel with zero friction applies directly to your digital identity. We never sell or lease private information to ad brokers.
Records are limited to shipping destination, verified email, purchase sizing history, and session state necessary for seamless cart preservation.
Card credentials are never retained on our internal storage. Transactions process through end-to-end TLS 1.3 encryption directly to PCI-DSS Level 1 certified gateways.
You maintain complete rights under GDPR and CCPA to inspect or permanently erase your registry file anytime via privacy@gjlabs.com.
GJ enforces an uncompromising prohibition against bribery, kickbacks, illicit facilitation fees, and corrupt influence across all atelier and supplier operations.
Strict adherence to the US Foreign Corrupt Practices Act (FCPA), UK Bribery Act, and international OECD trade governance is mandated for all partners.
Production partnerships in Portugal, Japan, and Italy are awarded exclusively on tailoring precision, worker welfare standards, and authenticated raw yarn pedigree.
Mills undergo regular independent inspections. Breaches trigger immediate contract severance, inventory withdrawal, and formal legal arbitration.
A confidential, tamper-proof reporting mechanism for genuine disclosures of illegal conduct, labor infringements, or severe ethical deviations.
Zero tolerance for retaliatory action, harassment, or negative employment impacts. Retaliation results in direct termination and legal liability.
Dispatches remain confidential 24/7 via ethics@gj-official.com or independent board hotline at +1 (800) 555-GJ-CARE.
Preliminary assessment concludes within 48 hours. Formal independent findings and corrective enforcement conclude within 21 business days.
Accessing the GJ digital store, submitting purchases, or utilizing concierge desks constitutes acceptance of studio Terms & Conditions.
Garments are crafted in regulated quantities to prevent excess waste. Subtle natural shade variations reflect authentic organic fiber properties.
All silhouette geometry, photography, and "Nothing Forced" identities are protected intellectual property. Commercial copying is prohibited.
We reserve cancellation rights for clear typographical errors or security verification flags, with 100% immediate reimbursement to source payment.
Garments can be returned or exchanged in unworn, unwashed condition with tags within 6 to 7 calendar days of doorstep delivery.
Size swaps carry zero shipping fees worldwide. Replacements dispatch alongside pre-paid return packaging for simple home handover.
Studio intake checks finish within 24 hours. Approved refunds credit your original card payment method within 3 to 5 business days.
Custom tailored items, personalized garments, and gift balances are non-returnable unless an authenticated structural flaw exists upon receipt.
Every purchase includes complimentary tracked air transit. Carbon footprints for freight legs are offset via verified climate preservation credits.
Orders finalized before 14:00 EST Monday–Friday ship the same afternoon wrapped in biodegradable glassine packaging.
US & Canada: 2 to 4 business days • UK & Europe: 3 to 5 business days • International / APAC: 4 to 6 business days with active tracking.
All regional taxes, VAT, and custom clearance fees are prepaid by GJ (DDP terms). You will never encounter unexpected courier fees at delivery.
Orders may be cancelled free of charge at any moment prior to dispatch. Once cancelled, 100% of your funds are automatically released back to your original payment method within 3 to 5 business days.
GJ provides 6 to 7-day zero-friction returns and complimentary size exchanges. Enter your Order ID below to track an existing return or schedule a new reverse courier pickup.
